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FREE SHIPPING AND EXCHANGES FOR US ORDERS.

How long will my order take to arrive?

US orders generally arrive between 2-5 business days. In the event something out of the ordinary happens, they may take up to 7 business days.

When ordering back-ordered items, there is no set date for delivery. However, we estimate no longer than 3 weeks from the time of purchase.

International orders vary based on the country they’re being shipped to. Generally, they arrive within 7-14 business days.

 

Will I receive a tracking number?

Absolutely! All orders will receive a tracking number via email.

Once your order has been processed through our warehouse and a shipping label has been printed, and email containing tracking information will be sent to you.

 

My order shows as delivered but it’s not here? What am I supposed to do?

Wait for just a couple more days to see if your order arrives. Sometimes the tracking number will get marked as delivered, even though it’s still in transit.

If your order does not arrive within 2-3 days after it’s showing as delivered, contact us so we can try to help!

 

Do you ship to countries outside of the US?

Currently, we are shipping to some international countries, but not all.

Below is a list of international countries we’re currently shipping to.

  • Argentina
  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Denmark
  • France
  • Germany
  • Greece
  • Guam
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Japan
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Poland
  • Singapore
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Don’t see your country? Contact us so we can look into adding it!

 

Will I have to pay for customs/import fees?

This all depends on the country the order is being shipped to, and the total value of the order. Some countries will require customs/import fees, others may not.

It is best to contact your local customs to determine if you will be responsible for paying any customs/import fees.

 

Who do you use for international shipping?

We use the United States Postal Service (USPS) to ship all international orders.

When your shipment reaches your country, it will be passed on to your local post office. They will then deliver it to you.

 

Why is international shipping so expensive?

Unfortunately, that’s just how much international shipping costs.

The cost of shipping is coming directly from the United States Postal Service (USPS). We do not mark shipping up at all.

 

Will your supplements pass through my country’s customs?

Please check your country’s list of banned and restricted substances for import. If any of our products/ingredients are on that list, customs agents within your country may intercept your shipment.

 

Why do you not ship to certain countries?

Some countries are very strict with what can be entered into their country.

To minimize the risk of customers losing their shipments, we may restrict certain products from being shipped to specific countries.

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"First time using elbow sleeves today and I really like them. Absolutely zero elbow pain. Went with the @stoicgear and so far I have zero complaints. Affordable and very well made. I'll defintely be recommending your sleeves."
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